Compare FuseDesk and Axosoft Help Desk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or Axosoft Help Desk?

FuseDesk is more expensive to implement (TCO) than Axosoft Help Desk, and FuseDesk is rated higher (91/100) than Axosoft Help Desk (86/100). FuseDesk offers users more features (6) than Axosoft Help Desk (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Axosoft, LLC

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? FuseDesk or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and OnTime Help Desk.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than OnTime Help Desk.

Which software includes more/better features?

We've compared FuseDesk Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.