Compare FuseDesk and SAP HYBRIS - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than FuseDesk, and FuseDesk is rated higher (91/100) than SAP HYBRIS (85/100). FuseDesk offers users more features (6) than SAP HYBRIS (2). There is a clear winner in this case and it is FuseDesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. SAP

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? FuseDesk or SAP HYBRIS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and SAP HYBRIS.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: SAP HYBRIS is more expensive than FuseDesk.

Which software includes more/better features?

We've compared FuseDesk Vs. SAP HYBRIS based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.