Compare FuseDesk and SapphireIMS - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or SapphireIMS?

FuseDesk is more expensive to implement (TCO) than SapphireIMS, and FuseDesk is rated higher (91/100) than SapphireIMS (84/100). FuseDesk offers users more features (6) than SapphireIMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Tecknodreams

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Who is more expensive? FuseDesk or SapphireIMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and SapphireIMS.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software.

Bottom line: FuseDesk is more expensive than SapphireIMS.

Which software includes more/better features?

We've compared FuseDesk Vs. SapphireIMS based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.