FuseDesk Vs TeamSupport (Oct 2020)

Shlomi Lavi / Oct 16, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and integrations and database development. From a business consulting standpoint, we help business owners take their product, service, or passion and put it on “auto-pilot” through productizing and automation.

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments. As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already detected a solution to the problem. As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for FuseDesk TCO and TeamSupport total cost to help with the total cost of ownership calculation.

FuseDesk price Starting from $97 per user/month , on a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. TeamSupport price Starting from $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than TeamSupport.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared FuseDesk Vs. TeamSupport based on some of the most important and required Help Desk features.
FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal, ..
TeamSupport list of features include the following: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, .

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, This program is aimed at the companies that know their product, but are still eager to please those their clients.