Compare FuseDesk and Zoho Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or Zoho Desk?

FuseDesk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than FuseDesk (91/100). FuseDesk offers users more features (6) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. Zoho Corporation

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? FuseDesk or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and Zoho Desk.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared FuseDesk Vs. Zoho Desk based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, and Zoho Desk's target customer size include: Small, medium and large size businesses.