FuseDesk Vs Zoho Desk (May 2021)

Shlomi LaviShlomi Lavi / May 05, 2021

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Bottom Line: Which is Better - FuseDesk or Zoho Desk?

FuseDesk is more expensive to implement (TCO) than Zoho Desk, Zoho Desk is rated higher (92/100) than FuseDesk (91/100). FuseDesk offers more features (6) to their users than Zoho Desk (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Asandia Corp compares with Zoho Corporation ?

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who's more expensive? FuseDesk or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for FuseDesk and Zoho Desk.

FuseDesk price starts at $97 per user/month , on a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per user/month , when comparing Zoho Desk to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than Zoho Desk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared FuseDesk Vs. Zoho Desk based on some of the most important and required Help Desk features. FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal. Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, and Zoho Desk's target customer size include: Small, medium and large size businesses.

FuseDesk

ITQlick rating
(4.3/5)

starts at $97 per user/month

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.

Categories: Help Desk.

Zoho Desk

ITQlick rating
(4.5/5)

starts at $14 per user/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

Categories: .

Compare specifications

Compare features

FuseDesk: 6 Features

Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

Zoho Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Compare
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Integria
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.