Shlomi Lavi / May 16, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Enterprise Feedback is more expensive to implement (TCO) than Gainsight, and Enterprise Feedback is rated higher (92/100) than Gainsight (85/100). Gainsight offers users more features (4) than Enterprise Feedback (3).
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
Verint: ...
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Gainsight and Enterprise Feedback Management.
Gainsight price starts at $2,500 per company/month , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software. Enterprise Feedback Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software.
Bottom line: Enterprise Feedback Management is more expensive than Gainsight.
We've compared Gainsight Vs. Enterprise Feedback based on some of the most important and required Customer Experience Management features.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
Enterprise Feedback Management: Data Import/Export, Basic Reports, Online Customer Support.
Gainsight's typical customers include: Small, medium and large size businesses, and Enterprise Feedback Management's target customer size include: Small, medium and large size businesses.
starts at $2,500 per company/month
Gainsight is a cloud-based and on-premise Analytic customer success software solution. It merges customer data from various sources such as sales data, usage logs, surveys, and support tickets among others, and...
Compare Pricing
Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions.
Compare Pricing| ITQlick Score: | 85/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Experience Management -> Gainsight review |
| Company: | Gainsight |
| Pricing: | starts at $2,500 per company/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Gainsight review, Gainsight pricing, Gainsight alternatives |
| ITQlick Score: | 92/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Experience Management -> Enterprise Feedback review |
| Company: | Verint |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Enterprise Feedback review, Enterprise Feedback pricing, Enterprise Feedback alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.