Compare Gazelle and Zoho CRM - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Gazelle or Zoho CRM?

Gazelle is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Gazelle (85/100). Zoho CRM offers users more features (16) than Gazelle (15). There is a clear winner in this case and it is Zoho CRM!

Looking for the right eCommerce solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Gazelle Vs. Zoho

Gazelle: We pay cash for used gadgets, easy as that. Then we send them on their way to a fresh life with new owners. Gazelle is simple, it's green, and it works for everyone. How did we get here? The Gazelle story began with the realization that if you can trade in a used car why can’t you trade in a used phone. A new business, and a new way to reuse con...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Gazelle or Zoho CRM?

The real total cost of ownership (TCO) of eCommerce software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Gazelle and Zoho CRM.

Gazelle price starts at $18 per feature/month , On a scale between 1 to 10 Gazelle is rated 6, which is similar to the average cost of eCommerce software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average eCommerce software cost.

Bottom line: Gazelle is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Gazelle Vs. Zoho CRM based on some of the most important and required eCommerce features.

Gazelle: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Customer Survey, Document Management, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Gazelle is best for small to large sized companies and large enterprises. Zoho CRM is focused on startup to medium firms in different markets.



Gazelle

ITQlick rating
(5/5)

starts at $18 per feature/month

The Gazelle software is a software solution that turns usable customer information into data that can help clients identify business opportunities for keeping their current customers and acquiring new customers...

Categories: Inventory Management Accounting, Channel Management, Complaint Management, Customer Loyalty.

Zoho CRM

ITQlick rating
(4.2/5)

starts at $14 per user/month

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management, Customer Loyalty.

Compare specifications

Compare features

Gazelle: 15 Features

Asset Management
Contract Management
Customer Survey
Document Management
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Zoho CRM: 16 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Gazelle
ITQlick rating
5/5
Score
85/100
Pricing
6/10
License pricing
$18 per feature/month
Functionality
29
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Shopify
ITQlick rating
4.5/5
Score
94/100
Pricing
6/10
License pricing
$29 per month
Functionality
20
AmeriCommerce
ITQlick rating
4.4/5
Score
90/100
Pricing
4.4/10
License pricing
$49 per month
Functionality
3
Fleapay
ITQlick rating
3.5/5
Score
90/100
Pricing
6.6/10
License pricing
$9.95 per user/month
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.