Compare Genesys Contact Centre and 8x8 Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Genesys Contact Centre or 8x8 Contact Center?

Genesys Contact Centre is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Genesys Contact Centre (81/100). 8x8 Contact Center offers users more features (14) than Genesys Contact Centre (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Genesys Vs. 8x8, INC

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Genesys Contact Centre or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Genesys Contact Centre and 8x8 Contact Center.

Genesys Contact Centre price starts at $75 per month , On a scale between 1 to 10 Genesys Contact Centre is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Genesys Contact Centre is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Genesys Contact Centre Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Genesys Contact Centre: We are still working to collect the list of features for Genesys Contact Centre.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

The large customers of Genesys Contact Centre comes from diverse markets in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even larger enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.