Compare Genesys Contact Centre and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Genesys Contact Centre or nextiva app?

Genesys Contact Centre is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Genesys Contact Centre (81/100). nextiva app offers users more features (16) than Genesys Contact Centre (0). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Genesys Vs. Nextiva

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Genesys Contact Centre or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Genesys Contact Centre and Nextiva Hosted Call Center.

Genesys Contact Centre price starts at $75 per month , On a scale between 1 to 10 Genesys Contact Centre is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Genesys Contact Centre is more expensive than Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Genesys Contact Centre Vs. nextiva app based on some of the most important and required Call Center features.

Genesys Contact Centre: We are still working to collect the list of features for Genesys Contact Centre.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

The large customers of Genesys Contact Centre comes from diverse markets in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even larger enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management. Nextiva is ideal for little firms and also large call facilities.