Compare SAP customer data solutions and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - SAP customer data solutions or Salesforce CRM?

SAP customer data solutions is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than SAP customer data solutions (84/100). Salesforce CRM offers users more features (21) than SAP customer data solutions (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Autentication and Identity Access solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Gigya Vs. Salesforce.com

Gigya: Gigya’s Connected Consumer Management Suite enables the world’s largest brands, including Pepsi, Verizon and ABC to understand and connect more closely with today’s mobile and socially connected consumers. Our technology helps businesses access, consolidate and manage permission-based identity and behavior data, while providing deep customer insigh...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? SAP customer data solutions or Salesforce?

The real total cost of ownership (TCO) of Autentication and Identity Access software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP customer data solutions and Salesforce.

SAP customer data solutions price starts at $45,000 per year , On a scale between 1 to 10 Gigya is rated 8, which is higher than the average cost of Autentication and Identity Access software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Autentication and Identity Access software cost.

Bottom line: SAP customer data solutions is more expensive than Salesforce.

Which software includes more/better features?

We've compared SAP customer data solutions Vs. Salesforce CRM based on some of the most important and required Autentication and Identity Access features.

SAP customer data solutions: We are still working to collect the list of features for SAP customer data solutions.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Customers of the software include businesses of all sizes and major types. Salesforce is optimal for people as well as companies.