Compare GlobalSCAPE and 8x8 Contact Center - Apr 2022

Shlomi LaviShlomi Lavi / Apr 19, 2022

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Bottom Line: Which is Better - GlobalSCAPE or 8x8 Contact Center?

GlobalSCAPE is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than GlobalSCAPE (71/100). 8x8 Contact Center offers users more features (14) than GlobalSCAPE (3). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

GlobalSCAPE Inc Vs. 8x8, INC

GlobalSCAPE Inc: Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property.Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property. Globalscape’s suite of solutions features the EFT platform, the industry-leading enterprise file transfer sol...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? GlobalSCAPE or 8x8 Contact Center?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GlobalSCAPE and 8x8 Contact Center.

GlobalSCAPE price starts at $875 per feature , On a scale between 1 to 10 GlobalSCAPE Managed File Transfer is rated 6, which is similar to the average cost of IT Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: GlobalSCAPE is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared GlobalSCAPE Vs. 8x8 Contact Center based on some of the most important and required IT Management features.

GlobalSCAPE: Data Import/Export, Basic Reports, Online Customer Support.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

GlobalSCAPE's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.

GlobalSCAPE

ITQlick rating
(4.2/5)

starts at $875 per feature

GlobalSCAPE Managed File Transfer is a growing cloud-based IT Management software, it is designed to support small, medium and large size business. GlobalSCAPE Managed File Transfer received a rating of 4.2 fro...

Categories: File Transfer Protocol: FTP.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

GlobalSCAPE: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
GlobalSC...
ITQlick rating
4.2/5
Score
71/100
Pricing
6.6/10
License pricing
$875 per feature
Functionality
4
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.