Shlomi Lavi /
Apr 19, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - GlobalSCAPE or 8x8 Contact Center?
GlobalSCAPE is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than GlobalSCAPE (71/100). 8x8 Contact Center offers users more features (14) than GlobalSCAPE (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
GlobalSCAPE Inc Vs. 8x8, INC
GlobalSCAPE Inc: Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property.Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property. Globalscape’s suite of solutions features the EFT platform, the industry-leading enterprise file transfer sol...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? GlobalSCAPE or 8x8 Contact Center?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GlobalSCAPE and 8x8 Contact Center.
GlobalSCAPE price starts at $875 per feature , On a scale between 1 to 10 GlobalSCAPE Managed File Transfer is rated 6, which is similar to the average cost of IT Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: GlobalSCAPE is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared GlobalSCAPE Vs. 8x8 Contact Center based on some of the most important and required IT Management features.
GlobalSCAPE: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
GlobalSCAPE's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.