Compare GlobalSCAPE and Freshservice ServiceDesk - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - GlobalSCAPE or Freshservice ServiceDesk?

GlobalSCAPE is more expensive to implement (TCO) than Freshservice ServiceDesk, and GlobalSCAPE is rated higher (71/100) than Freshservice ServiceDesk (62/100). GlobalSCAPE offers users more features (3) than Freshservice ServiceDesk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

GlobalSCAPE Inc Vs. FRESHDESK INC.

GlobalSCAPE Inc: Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property.Globalscape ensures the reliability of mission-critical operations by securing sensitive data and intellectual property. Globalscape’s suite of solutions features the EFT platform, the industry-leading enterprise file transfer sol...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? GlobalSCAPE or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GlobalSCAPE and Freshservice ServiceDesk.

GlobalSCAPE price starts at $875 per feature , On a scale between 1 to 10 GlobalSCAPE Managed File Transfer is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: GlobalSCAPE is more expensive than Freshservice ServiceDesk.

Which software includes more/better features?

We've compared GlobalSCAPE Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

GlobalSCAPE: Data Import/Export, Basic Reports, Online Customer Support.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

GlobalSCAPE's typical customers include: Small, medium and large size businesses, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.