Shlomi Lavi /
Dec 16, 2022
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Bottom Line: Which is Better - GoldMine or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than GoldMine, and GoldMine is rated higher (85/100) than Oracle Service Cloud (83/100). GoldMine offers users more features (5) than Oracle Service Cloud (3). There is a clear winner in this case and it is GoldMine!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Vs. Oracle Corporation
FrontRange: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? GoldMine or RightNow CX?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoldMine and RightNow CX.
GoldMine price starts at $65 per user/month , On a scale between 1 to 10 GoldMine is rated 4, which is lower than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 GoldMine is rated 4, which is lower than the average cost of CRM software.
Bottom line: RightNow CX is more expensive than GoldMine.
Which software includes more/better features?
We've compared GoldMine Vs. Oracle Service Cloud based on some of the most important and required CRM features.
GoldMine: Customer Service, Dashboards, Email Marketing, Marketing Automation, Sales Automation.
RightNow CX: Customer Service, Marketing Automation, Sales Automation.
Target customer size
GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes. The software is a viable product for all business sizes and in a wide range of industries.