Compare Google Hangouts and Talkdesk - Aug 2022

Shlomi LaviShlomi Lavi / Aug 31, 2022

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Bottom Line: Which is Better - Google Hangouts or Talkdesk?

Talkdesk is more expensive to implement (TCO) than Google Hangouts, and Talkdesk is rated higher (88/100) than Google Hangouts (86/100).

Looking for the right Team Collaboration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Google Vs. Talkdesk

Google: Google Inc. is an American corporation which provides Internet-related products and services, including internet search, cloud computing, software and advertisingtechnologies.[6] Advertising revenues from AdWords generate almost all of the company's profits.

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? Google Hangouts or Talkdesk?

The real total cost of ownership (TCO) of Team Collaboration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Google Hangouts and Talkdesk.

Google Hangouts price starts at $7.99 per month , On a scale between 1 to 10 Google Hangouts is rated 2, which is much lower than the average cost of Team Collaboration software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Team Collaboration software cost.

Bottom line: Talkdesk is more expensive than Google Hangouts.

Which software includes more/better features?

We've compared Google Hangouts Vs. Talkdesk based on some of the most important and required Team Collaboration features.

Google Hangouts: We are still working to collect the list of features for Google Hangouts.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Google Hangouts's typical customers include: Medium and large size businesses, and Talkdesk's target customer size include: SMBs.



Google Hangouts

ITQlick rating
(4.1/5)

starts at $7.99 per month

Google Hangouts is a cloud-based is a team communication software that is designed to enable c0-workers and business people to chat effortlessly with one another or clients. Hangouts can as well be used as a me...

Categories: Communications, Video Conferencing, VoIP.

Talkdesk

ITQlick rating
(3.7/5)

starts at $75 per user/month

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

Categories: Communications, Call Recording, Computer Telephony Integration (CTI), IVR, Telephony.

Compare specifications

Compare features

Google Hangouts: 0 Features

We are working to collect the list of features

Talkdesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Google H...
ITQlick rating
4.1/5
Score
86/100
Pricing
3.2/10
License pricing
$7.99 per month
Functionality
3
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$75 per user/month
Functionality
9
Slack
ITQlick rating
4.6/5
Score
100/100
Pricing
2/10
License pricing
$6.67 per month
Functionality
15
Review
Dropbox
ITQlick rating
4.5/5
Score
99/100
Pricing
2/10
License pricing
$9.99 per month
Functionality
23
Deltek P...
ITQlick rating
4.1/5
Score
91/100
Pricing
6.4/10
License pricing
Pricing not available
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.