Shlomi Lavi /
Dec 16, 2022
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Bottom Line: Which is Better - GoToAssist or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than GoToAssist, and GoToAssist is rated higher (84/100) than Oracle Service Cloud (83/100). Oracle Service Cloud offers users more features (3) than GoToAssist (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Citrix Systems, Inc. Vs. Oracle Corporation
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? GoToAssist or RightNow CX?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoToAssist and RightNow CX.
GoToAssist price starts at $69 per agent/month , On a scale between 1 to 10 GoToAssist is rated 4, which is lower than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 GoToAssist is rated 4, which is lower than the average cost of CRM software.
Bottom line: RightNow CX is more expensive than GoToAssist.
Which software includes more/better features?
We've compared GoToAssist Vs. Oracle Service Cloud based on some of the most important and required CRM features.
GoToAssist: We are still working to collect the list of features for GoToAssist.
RightNow CX: Customer Service, Marketing Automation, Sales Automation.
Target customer size
The software is equipped enough to meet the needs of all business sizes and a variety of types. The software is a viable product for all business sizes and in a wide range of industries.