Shlomi Lavi /
Oct 22, 2022
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Bottom Line: Which is Better - GoToMyPC or SmartSupport?
SmartSupport is more expensive to implement (TCO) than GoToMyPC, and GoToMyPC is rated higher (86/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than GoToMyPC (3).
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Citrix Systems, Inc. Vs. Safeharbor Knowledge Solutions
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Who is more expensive? GoToMyPC or SmartSupport?
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoToMyPC and SmartSupport.
GoToMyPC price starts at $28 per computer/month , On a scale between 1 to 10 GoToMyPC is rated 6, which is similar to the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.
Bottom line: SmartSupport is more expensive than GoToMyPC.
Which software includes more/better features?
We've compared GoToMyPC Vs. SmartSupport based on some of the most important and required Remote Support features.
GoToMyPC: Data Import/Export, Basic Reports, Online Customer Support.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
GoToMyPC is perfect for individuals and small or midsize business owners but can be used by large organizations too. SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.