Compare GoToMyPC vs SmartSupport

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
GoToMyPC
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$99 per user/year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
SmartSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$199 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
TeamViewer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$22.90 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$115 per user/year
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review

GoToMyPC Vs. SmartSupport: Which is better?

Shlomi Lavi / Oct 26, 2019

Looking for the right Remote Support solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. 

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting customer inquiries while providing superior customer service. Use the help of our knowledge base experts to create rich and informative content and fall back on our suite of contact center services to provide comprehensive customer support.

Pricing/cost comparison

The real cost of Remote Support software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for GoToMyPC TCO and SmartSupport total cost to help with the total cost of ownership calculation.

GoToMyPC price Starting from $99 per user/year , on a scale between 1 to 10 GoToMyPC is rated 6, which is similar to the average cost of Remote Support software. SmartSupport price Starting from $199 per user/month , when comparing SmartSupport to their competitors, the software is rated 8 - higher than the average Remote Support software cost.

Bottom line:SmartSupport is more expensive than GoToMyPC.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared GoToMyPC Vs. SmartSupport based on some of the most important and required Remote Support features.
GoToMyPC: Data Import/Export, Basic Reports, Online Customer Support, ..
SmartSupport list of features include the following: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, .

Target customer size

GoToMyPC is perfect for individuals and small or midsize business owners but can be used by large organizations too. SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.

GoToMyPC

ITQlick rating
(4.6/5)

Starting from $99 per user/year

GoToMyPC is a cloud-based remote desktop software that allows computers to be accessed from anywhere and on any device. The software has a variety of tools that enhance telecommuting, collaboration on tasks, an...

Categories: Remote Access.

SmartSupport

ITQlick rating
(4.2/5)

Starting from $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Engagement, Help Desk.

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Compare specifications

GoToMyPC Specifications

Name: GoToMyPC
Company: Citrix Systems, Inc.
Address Citrix Systems Inc, West Cypress Creek Road, Fort Lauderdale, FL
Website:https://get.gotomypc.com/
Platforms: Desktop, Mobile, Cloud

Compare features

GoToMyPC: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

SmartSupport: 8 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting