Compare Grasshopper and SolarWinds Service Desk - Dec 2022
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Bottom Line: Which is Better - Grasshopper or SolarWinds Service Desk?
Grasshopper is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Grasshopper (85/100). SolarWinds Service Desk offers users more features (18) than Grasshopper (3). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Grasshopper Inc. Vs. Samanage
Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Grasshopper or SolarWinds?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Grasshopper and SolarWinds.
Grasshopper price starts at $26 per month , On a scale between 1 to 10 Grasshopper is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: Grasshopper cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared Grasshopper Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.
Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.
SolarWinds Service Desk
starts at $19 per technician/month
SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...
PriceDemoCompare specifications
Grasshopper Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | VoIP -> Grasshopper review |
Company: | Grasshopper Inc. |
Pricing: | starts at $26 per month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Grasshopper review, Grasshopper pricing, Grasshopper alternatives |
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Compare features
Grasshopper: 3 Features
SolarWinds: 18 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.