Compare Greenlight and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Greenlight or 8x8 Contact Center?

Greenlight is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Greenlight (75/100). 8x8 Contact Center offers users more features (14) than Greenlight (12). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right LMS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SilkRoad Technology Vs. 8x8, INC

SilkRoad Technology: SilkRoad is the leading provider of cloud-based social talent management solutions that develop happy employees who drive exceptional business performance and agility. Creating the finest employee experience is SilkRoad’s passion and drives everything we do.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Greenlight or 8x8 Contact Center?

The real total cost of ownership (TCO) of LMS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Greenlight and 8x8 Contact Center.

Greenlight price starts at $49 per month , On a scale between 1 to 10 Greenlight is rated 2, which is much lower than the average cost of LMS software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average LMS software cost.

Bottom line: Greenlight cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Greenlight Vs. 8x8 Contact Center based on some of the most important and required LMS features.

Greenlight: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Blended Learning, Career Tracking, Content Management, Course Authoring, Course Catalog, Course Interactivity, Custom Functionality, Individual-Based Plans.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Greenlight's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.