Compare HappyFox and Freshservice - Jul 2022
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Bottom Line: Which is Better - HappyFox or Freshservice?
Freshservice is more expensive to implement (TCO) than HappyFox, and Freshservice is rated higher (87/100) than HappyFox (77/100). Freshservice offers users more features (15) than HappyFox (11). There is a clear winner in this case and it is Freshservice!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Happyfox Inc Vs. FRESHDESK INC.
Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? HappyFox or Freshservice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HappyFox and Freshservice.
HappyFox price starts at $29 per agent/month , On a scale between 1 to 10 HappyFox is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HappyFox cost is around the same cost of Freshservice.
Which software includes more/better features?
We've compared HappyFox Vs. Freshservice based on some of the most important and required Help Desk features.
HappyFox: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting, Rules/Workflows.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Target customer size
HappyFox is best for almost every type of business. Customers of the software include businesses of all sizes and types.
Freshservice
starts at $19 per agent/month
Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed ...
PriceDemoCompare specifications
HappyFox Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> HappyFox review |
Company: | Happyfox Inc |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | HappyFox review, HappyFox pricing, HappyFox alternatives |
Freshservice Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
Compare features
HappyFox: 11 Features
Freshservice: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.