Compare HappyFox and OTRS - May 2022

Shlomi LaviShlomi Lavi / May 17, 2022

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Bottom Line: Which is Better - HappyFox or OTRS?

OTRS is more expensive to implement (TCO) than HappyFox, and OTRS is rated higher (84/100) than HappyFox (77/100). HappyFox offers users more features (11) than OTRS (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Happyfox Inc Vs. otrs.org

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Who is more expensive? HappyFox or OTRS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HappyFox and OTRS.

HappyFox price starts at $29 per agent/month , On a scale between 1 to 10 HappyFox is rated 2, which is much lower than the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OTRS is more expensive than HappyFox.

Which software includes more/better features?

We've compared HappyFox Vs. OTRS based on some of the most important and required Help Desk features.

HappyFox: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting, Rules/Workflows.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

HappyFox is best for almost every type of business. and OTRS's target customer size include: Small businesses and start ups.



HappyFox

ITQlick rating
(4.6/5)

starts at $29 per agent/month

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts all...

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management.

OTRS

ITQlick rating
(4.5/5)

starts at $10 per agent/month

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.

Categories: Ticket Management, Help Desk.

Compare specifications

OTRS Specifications

ITQlick Score: 84/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> OTRS review
Company: otrs.org
Pricing: starts at $10 per agent/month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: OTRS review, OTRS pricing, OTRS alternatives

Compare features

HappyFox: 11 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

OTRS: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
HappyFox
ITQlick rating
4.6/5
Score
77/100
Pricing
2/10
License pricing
$29 per agent/month
Functionality
36
Compare
OTRS
ITQlick rating
4.5/5
Score
84/100
Pricing
4/10
License pricing
$10 per agent/month
Functionality
5
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.