Compare HappyFox and Spiceworks - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - HappyFox or Spiceworks?

Spiceworks is more expensive to implement (TCO) than HappyFox, and Spiceworks is rated higher (90/100) than HappyFox (77/100). Spiceworks offers users more features (16) than HappyFox (11). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Happyfox Inc Vs. Spiceworks

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? HappyFox or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HappyFox and Spiceworks.

HappyFox price starts at $29 per agent/month , On a scale between 1 to 10 HappyFox is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HappyFox is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: HappyFox cost is around the same cost of Spiceworks.

Which software includes more/better features?

We've compared HappyFox Vs. Spiceworks based on some of the most important and required Help Desk features.

HappyFox: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting, Rules/Workflows.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

HappyFox is best for almost every type of business. Spiceworks is best for small and medium sized business IT support teams.