Shlomi Lavi /
Sep 19, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Healthcare Relationship Cloud or Kayako Fusion?
Healthcare Relationship Cloud is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Healthcare Relationship Cloud (78/100). Kayako Fusion offers users more features (6) than Healthcare Relationship Cloud (0). There is a clear winner in this case and it is Kayako Fusion!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
hc1.com Vs. Kayako
hc1.com : hc1.com Inc. offers Healthcare Relationship Cloud, a Software-as-a-Service model solution that optimizes relationships and information access for healthcare organizations across the continuum of care. Its Healthcare Relationship Cloud solution enables health systems, laboratories, radiology groups, and other healthcare entities to identify and focu...
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Who is more expensive? Healthcare Relationship Cloud or Kayako Fusion?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Healthcare Relationship Cloud and Kayako Fusion.
Healthcare Relationship Cloud price starts at $300 per month , On a scale between 1 to 10 Healthcare Relationship Cloud is rated 4, which is lower than the average cost of Customer Service software. Kayako Fusion price starts at $60 per agent/month , When comparing Kayako Fusion to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Healthcare Relationship Cloud is more expensive than Kayako Fusion.
Which software includes more/better features?
We've compared Healthcare Relationship Cloud Vs. Kayako Fusion based on some of the most important and required Customer Service features.
Healthcare Relationship Cloud: We are still working to collect the list of features for Healthcare Relationship Cloud.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.
Target customer size
Healthcare Relationship Cloud's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.