Compare Healthcare Relationship Cloud and ServiceNow - Oct 2022

Shlomi LaviShlomi Lavi / Oct 24, 2022

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Bottom Line: Which is Better - Healthcare Relationship Cloud or ServiceNow?

ServiceNow is more expensive to implement (TCO) than Healthcare Relationship Cloud, and ServiceNow is rated with the same score (78/100) as Healthcare Relationship Cloud (78/100). ServiceNow offers users more features (18) than Healthcare Relationship Cloud (0). There is a clear winner in this case and it is ServiceNow!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

hc1.com Vs. Servicenow

hc1.com : hc1.com Inc. offers Healthcare Relationship Cloud, a Software-as-a-Service model solution that optimizes relationships and information access for healthcare organizations across the continuum of care. Its Healthcare Relationship Cloud solution enables health systems, laboratories, radiology groups, and other healthcare entities to identify and focu...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? Healthcare Relationship Cloud or ServiceNow?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Healthcare Relationship Cloud and ServiceNow.

Healthcare Relationship Cloud price starts at $300 per month , On a scale between 1 to 10 Healthcare Relationship Cloud is rated 4, which is lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Healthcare Relationship Cloud cost is around the same cost of ServiceNow.

Which software includes more/better features?

We've compared Healthcare Relationship Cloud Vs. ServiceNow based on some of the most important and required Customer Service features.

Healthcare Relationship Cloud: We are still working to collect the list of features for Healthcare Relationship Cloud.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Healthcare Relationship Cloud's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.

Healthcare Relationship Cloud

ITQlick rating
(2.8/5)

starts at $300 per month

Healthcare Relationship Cloud is a fast growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Healthcare Relationship Cloud received a rating of 2.5 fro...

Categories: Complaint Management, Customer Loyalty, Customer Service, Healthcare CRM.

ServiceNow

ITQlick rating
(4.3/5)

starts at $100 per user/month + standard ITSM package

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...

Categories: Fixed Asset Management, Audit Management, CRM, Call Center, Customer Service.

Compare specifications

Compare features

Healthcare Relationship Cloud: 0 Features

We are working to collect the list of features

ServiceNow: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Healthca...
ITQlick rating
2.8/5
Score
78/100
Pricing
4/10
License pricing
$300 per month
Functionality
10
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.