Shlomi Lavi / Jul 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Customer Thermometer is more expensive to implement (TCO) than HEAT Cloud Solutions, and Customer Thermometer is rated higher (97/100) than HEAT Cloud Solutions (81/100). HEAT Cloud Solutions offers users more features (14) than Customer Thermometer (7).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HEAT Cloud Solutions and Customer Thermometer.
HEAT Cloud Solutions price starts at $1,695 per user/month , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: HEAT Cloud Solutions cost is around the same cost of Customer Thermometer.
We've compared HEAT Cloud Solutions Vs. Customer Thermometer based on some of the most important and required Customer Service features.
HEAT Cloud Solutions: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. Customer Thermometer is ideal for different companies, big or small.
starts at $1,695 per user/month
HEAT Cloud Solutions provides a powerful Service Management tool that can seamlessly integrate both the Client and Services function of a business. The software has been built specifically for the cloud with th...
Compare Pricingstarts at $29 per month
Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...
Compare Pricing| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> HEAT Cloud Solutions review |
| Company: | FrontRange Solutions |
| Pricing: | starts at $1,695 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | HEAT Cloud Solutions review, HEAT Cloud Solutions pricing, HEAT Cloud Solutions alternatives |
| ITQlick Score: | 97/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Customer Thermometer review |
| Company: | Customer Thermometer |
| Pricing: | starts at $29 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | Customer Thermometer review, Customer Thermometer pricing, Customer Thermometer alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.