HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people ...
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Ivanti is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Ivanti (77/100). TeamSupport offers users more features (15) than Ivanti (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ivanti and TeamSupport.
Ivanti accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HEAT Software Solutions is rated 6, which is similar to the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Ivanti is more expensive than TeamSupport.
We've compared Ivanti Vs. TeamSupport based on some of the most important and required Help Desk features.
Ivanti: We are still working to collect the list of features for Ivanti.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing. This program is aimed at the companies that know their product, but are still eager to please those their clients.
HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people ...
Compare Pricingstarts at $49 per agent/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Ivanti review |
Company: | HEAT Software USA Inc. |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Ivanti review, Ivanti pricing, Ivanti alternatives |
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport review |
Company: | TeamSupport |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.