Shlomi Lavi /
Dec 19, 2022
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Bottom Line: Which is Better - Help.com Live Chat or BirdEye?
BirdEye is more expensive to implement (TCO) than Help.com Live Chat, and BirdEye is rated higher (89/100) than Help.com Live Chat (25/100). BirdEye offers users more features (7) than Help.com Live Chat (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com Vs. BirdEye
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...
Who is more expensive? Help.com Live Chat or BirdEye?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and BirdEye.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.
Bottom line: BirdEye is more expensive than Help.com Live Chat.
Which software includes more/better features?
We've compared Help.com Live Chat Vs. BirdEye based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.
Target customer size
Customers of the software include businesses of all sizes and a diverse range of types. and BirdEye's target customer size include: Small, medium and large size businesses.