Compare Help.com Live Chat and monday.com - Feb 2023

Shlomi LaviShlomi Lavi / Feb 28, 2023

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Bottom Line: Which is Better - Help.com Live Chat or monday.com?

monday.com is more expensive to implement (TCO) than Help.com Live Chat, and monday.com is rated higher (98/100) than Help.com Live Chat (25/100). monday.com offers users more features (35) than Help.com Live Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help.com Vs. monday.com

Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...

monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...

Who is more expensive? Help.com Live Chat or monday.com?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and monday.com.

Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Chat software cost.

Bottom line: monday.com is more expensive than Help.com Live Chat.

Which software includes more/better features?

We've compared Help.com Live Chat Vs. monday.com based on some of the most important and required Chat features.

Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.

monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.

Target customer size

Customers of the software include businesses of all sizes and a diverse range of types.

Monday.



Help.com Live Chat

ITQlick rating
(4.6/5)

starts at $80 per user/month

Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The ...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

monday.com

ITQlick rating
(4.7/5)

starts at $10 per seat/month

monday.com is both a cloud-based as well as an on-premise software solution that was developed mainly to assist in project and team management. The software fosters team collaboration as it connects and allows ...

Categories: Fixed Asset Management, Budgeting & CPM, Strategic Planning, Business performance management, Performance Management.

Compare specifications

Compare features

Help.com Live Chat: 0 Features

We are working to collect the list of features

monday.com: 35 Features

Basic Reports
Chat
Customizable Categories
Dashboard
HR Analytics
Human Resources
Employee Onboarding
Workforce Management
Agile Project Management
Budget & Expense Management
Collaboration
Project Management
Resource Management
Task Management
Project Management
Project Collaboration
Project Planning
Project Portfolio Management
Dashboarding
Budgeting & CPM
Customer Service
Customer Relationship Management
Contract Management
Equipment Management
Project Management
Service Management
Lead Management
Expense Management
Categorizing
Collaboration Center
Team Collaboration
Lifecycle Management
Process Analysis
Business Process
IT Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Help.com...
ITQlick rating
4.6/5
Score
25/100
Pricing
3/10
License pricing
$80 per user/month
Functionality
12
Compare
monday.c...
ITQlick rating
4.7/5
Score
98/100
Pricing
4/10
License pricing
$10 per seat/month
Functionality
92
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.