Shlomi Lavi /
Feb 28, 2023
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Bottom Line: Which is Better - Help.com Live Chat or monday.com?
monday.com is more expensive to implement (TCO) than Help.com Live Chat, and monday.com is rated higher (98/100) than Help.com Live Chat (25/100). monday.com offers users more features (35) than Help.com Live Chat (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com Vs. monday.com
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...
Who is more expensive? Help.com Live Chat or monday.com?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and monday.com.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Chat software cost.
Bottom line: monday.com is more expensive than Help.com Live Chat.
Which software includes more/better features?
We've compared Help.com Live Chat Vs. monday.com based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.
Target customer size
Customers of the software include businesses of all sizes and a diverse range of types.
Monday.