Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Help.com Live Chat or Pipedrive?
Help.com Live Chat is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Help.com Live Chat (25/100). Pipedrive offers users more features (4) than Help.com Live Chat (0). There is a clear winner in this case and it is Pipedrive!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com Vs. Pipedrive
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? Help.com Live Chat or Pipedrive?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and Pipedrive.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Help.com Live Chat cost is around the same cost of Pipedrive.
Which software includes more/better features?
We've compared Help.com Live Chat Vs. Pipedrive based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Customers of the software include businesses of all sizes and a diverse range of types. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.