Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Help Scout or Zoho CRM?
Zoho CRM is more expensive to implement (TCO) than Help Scout, and Zoho CRM is rated higher (98/100) than Help Scout (77/100). Zoho CRM offers users more features (16) than Help Scout (4). There is a clear winner in this case and it is Zoho CRM!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Scout Vs. Zoho
Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? Help Scout or Zoho CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and Zoho CRM.
Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Help Scout cost is around the same cost of Zoho CRM.
Which software includes more/better features?
We've compared Help Scout Vs. Zoho CRM based on some of the most important and required Help Desk features.
Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
Customers of the software mainly include small and medium businesses as well as freelancers. Zoho CRM is focused on startup to medium firms in different markets.