Compare Help Sumo and Desk-com - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or Desk-com?

Desk-com is more expensive to implement (TCO) than Help Sumo, and Desk-com is rated higher (90/100) than Help Sumo (84/100). Desk-com offers users more features (16) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Help Sumo or Desk-com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and Desk-com.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. Desk-com price starts at $25 per user/month , When comparing Desk-com to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Help Sumo cost is around the same cost of Desk-com.

Which software includes more/better features?

We've compared Help Sumo Vs. Desk-com based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, Desk.