Compare Help Sumo and EBSuite - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or EBSuite?

EBSuite is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than EBSuite (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. Ebsuite

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

Who is more expensive? Help Sumo or EBSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and EBSuite.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: EBSuite is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Help Sumo Vs. EBSuite based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

EBSuite: We are still working to collect the list of features for EBSuite.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.