starts at $19 per agent/month
Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.
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Enterprise Service Desk is more expensive to implement (TCO) than Help Sumo, and Enterprise Service Desk is rated with the same score (84/100) as Help Sumo (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and Enterprise Service Desk.
Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Help Sumo cost is around the same cost of Enterprise Service Desk.
We've compared Help Sumo Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
Help Sumo's typical customers include: Small, medium and large size businesses, Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).
starts at $19 per agent/month
Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.
Compare Pricingstarts at $10 per technician/month
ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in ...
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Help Sumo review |
Company: | AJ Square Inc |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Help Sumo review, Help Sumo pricing, Help Sumo alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Enterprise Service Desk review |
Company: | ManageEngine |
Pricing: | starts at $10 per technician/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Enterprise Service Desk review, Enterprise Service Desk pricing, Enterprise Service Desk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.