Compare Help Sumo and FocalScope - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or FocalScope?

FocalScope is more expensive to implement (TCO) than Help Sumo, and FocalScope is rated with the same score (84/100) as Help Sumo (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. FocalScope Ltd

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Who is more expensive? Help Sumo or FocalScope?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and FocalScope.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Help Sumo cost is around the same cost of FocalScope.

Which software includes more/better features?

We've compared Help Sumo Vs. FocalScope based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

FocalScope: We are still working to collect the list of features for FocalScope.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, and FocalScope's target customer size include: Small, medium and large size businesses.