Compare Help Sumo and Ivanti - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or Ivanti?

Ivanti is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than Ivanti (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. HEAT Software USA Inc.

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...

Who is more expensive? Help Sumo or HEAT Software Solutions?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and HEAT Software Solutions.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: HEAT Software Solutions is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Help Sumo Vs. Ivanti based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.