Compare Help Sumo vs LANDesk Service Desk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Help
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 Per month/user
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
LANDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare

Help Sumo Vs. LANDesk Service Desk: Which is better?

Shlomi Lavi / Oct 27, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Quadrants: 1) Client Management; 2) End Point Protection; and 3) IT Service Support Management Tools.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Help Sumo TCO and LANDesk Service Desk total cost to help with the total cost of ownership calculation.

Help Sumo price Starting from $15 Per month/user , on a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. LANDesk Service Desk accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line:LANDesk Service Desk is more expensive than Help Sumo.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Help Sumo Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.
Help Sumo: We are still working to collect the list of features of Help Sumo. .
LANDesk Service Desk list of features include the following: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, .

Target customer size

Help Sumo's typical customers include: Small business, Medium business, Large business, and LANDesk Service Desk's target customer size include: Small business, Medium business, Large business.

Help Sumo

ITQlick rating
(5/5)

Starting from $15 Per month/user

Help Sumo is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Help Sumo received a rating of 5 from ITQlick team. The software cost is considered afford...

Categories: Document Management, Help Desk, Online Community, Self-Service Portal, Ticket Management.

LANDesk Service Desk

ITQlick rating
(3.5/5)

LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...

Categories: Help Desk, Online CRM, Small Business CRM, IT Management.

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Compare specifications

LANDesk Service Desk Specifications

Name: LANDesk Service Desk
Company: Landesk
Address South Jordan, Utah
Website:https://www.ivanti.com/
Platforms: Desktop, Cloud

Compare features

Help Sumo: 0 Features

We are working to collect the list of features

LANDesk Service Desk: 8 Features

Asset Management
Billing and Invoicing
ITIL Compliant
Knowledge Base/FAQ
Mobile Integration
Reporting
Scheduling
Service Level Agreements