Compare Help Sumo and Spiceworks - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or Spiceworks?

Spiceworks is more expensive to implement (TCO) than Help Sumo, and Spiceworks is rated higher (90/100) than Help Sumo (84/100). Spiceworks offers users more features (16) than Help Sumo (0). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. Spiceworks

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? Help Sumo or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and Spiceworks.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Help Sumo cost is around the same cost of Spiceworks.

Which software includes more/better features?

We've compared Help Sumo Vs. Spiceworks based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, Spiceworks is best for small and medium sized business IT support teams.