Compare Help Sumo and SuiteCRM - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or SuiteCRM?

SuiteCRM is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than SuiteCRM (81/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? Help Sumo or SuiteCRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and SuiteCRM.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. SuiteCRM price starts at $1,500 per license , When comparing SuiteCRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Help Sumo cost is around the same cost of SuiteCRM.

Which software includes more/better features?

We've compared Help Sumo Vs. SuiteCRM based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.