Compare Help Sumo and SysAid - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or SysAid?

SysAid is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than SysAid (79/100). SysAid offers users more features (9) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. SysAid Technologies Ltd.

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...

Who is more expensive? Help Sumo or SysAid?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and SysAid.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: SysAid is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Help Sumo Vs. SysAid based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, SysAid was originally intended for IT practitioners.