Help Sumo Vs TeamSupport (Nov 2020)
Compare Pricing
Shlomi Lavi / Nov 09, 2020
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TeamSupport
starts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
Help Sumo Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Help Sumo |
| Company: | AJ Square Inc |
| Pricing: | starts at $19 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Help Sumo review, Help Sumo pricing, Help Sumo alternatives |
TeamSupport Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
Help Sumo: 0 Features
TeamSupport: 15 Features
Bottom Line: Which is Better - Help Sumo or TeamSupport?
TeamSupport is more expensive to implement (TCO - Total Cost of Ownership) than Help Sumo, TeamSupport is rated higher (87/100) than Help Sumo (84/100). TeamSupport offers more features (15) to their users than Help Sumo (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How AJ Square Inc compares with TeamSupport?
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who's more expensive? Help Sumo or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Help Sumo and TeamSupport.
Help Sumo price starts at $19 per user/month , on a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Help Sumo cost is around the same cost of TeamSupport.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Help Sumo Vs. TeamSupport based on some of the most important and required Help Desk features. Help Sumo: We are still working to collect the list of features for Help Sumo. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
Help Sumo's typical customers include: Small, medium and large size businesses, This program is aimed at the companies that know their product, but are still eager to please those their clients.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.