Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Helpdesk Software or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than Helpdesk Software, and Mhelpdesk is rated higher (95/100) than Helpdesk Software (80/100). Mhelpdesk offers users more features (15) than Helpdesk Software (4).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HESK Vs. Mhelpdesk
HESK: HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system.
HESK is super simple to use, fast, lightweight, secure, user friendly and FREE.
Integrated Knowledgebase may reduce the number of support requests by as much as 50%!
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? Helpdesk Software or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpdesk Software and Mhelpdesk.
Helpdesk Software price starts at $29 per agent/month , On a scale between 1 to 10 Helpdesk Software is rated 2, which is much lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than Helpdesk Software.
Which software includes more/better features?
We've compared Helpdesk Software Vs. Mhelpdesk based on some of the most important and required Help Desk features.
Helpdesk Software: Customer Survey, Knowledge Base/FAQ, Reporting, Support Ticket Tracking.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
HESK is perfect for small and midsize organizations and websites who want to manage their customer issues using a ticket based help desk system. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.