Compare Helpdesk Software and Mhelpdesk - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - Helpdesk Software or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Helpdesk Software, and Mhelpdesk is rated higher (95/100) than Helpdesk Software (80/100). Mhelpdesk offers users more features (15) than Helpdesk Software (4).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HESK Vs. Mhelpdesk

HESK: HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system. HESK is super simple to use, fast, lightweight, secure, user friendly and FREE. Integrated Knowledgebase may reduce the number of support requests by as much as 50%!

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Helpdesk Software or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpdesk Software and Mhelpdesk.

Helpdesk Software price starts at $29 per agent/month , On a scale between 1 to 10 Helpdesk Software is rated 2, which is much lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than Helpdesk Software.

Which software includes more/better features?

We've compared Helpdesk Software Vs. Mhelpdesk based on some of the most important and required Help Desk features.

Helpdesk Software: Customer Survey, Knowledge Base/FAQ, Reporting, Support Ticket Tracking.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

HESK is perfect for small and midsize organizations and websites who want to manage their customer issues using a ticket based help desk system. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



Helpdesk Software

ITQlick rating
(3.2/5)

starts at $29 per agent/month

HESK is a PHP help desk software that can help users to manage customer support issues using a web-based ticket support system. Users can track, receive and organize customer support problems via tickets by urg...

Categories: Complaint Management, Help Desk, Online CRM, Self-Service Portal.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

Helpdesk Software: 4 Features

Customer Survey
Knowledge Base/FAQ
Reporting
Support Ticket Tracking

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Helpdesk...
ITQlick rating
3.2/5
Score
80/100
Pricing
2.4/10
License pricing
$29 per agent/month
Functionality
12
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.