Compare Helpjuice and SmartSupport - Oct 2022

Shlomi LaviShlomi Lavi / Oct 22, 2022

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Bottom Line: Which is Better - Helpjuice or SmartSupport?

SmartSupport is more expensive to implement (TCO) than Helpjuice, and Helpjuice is rated higher (83/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Helpjuice (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpjuice Vs. Safeharbor Knowledge Solutions

Helpjuice: Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without havin...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? Helpjuice or SmartSupport?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpjuice and SmartSupport.

Helpjuice price starts at $120 per month , On a scale between 1 to 10 Helpjuice is rated 2, which is much lower than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than Helpjuice.

Which software includes more/better features?

We've compared Helpjuice Vs. SmartSupport based on some of the most important and required Knowledge Management features.

Helpjuice: We are still working to collect the list of features for Helpjuice.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Helpjuice's typical customers include: SMBs, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.



Helpjuice

ITQlick rating
(4.7/5)

starts at $120 per month

Helpjuice is a cloud-based knowledge management software that allows managers to build custom search engines for knowledge base from scratch and observe users search behavior.

Categories: Data Analysis Tools, CRM, Complaint Management, Customer Loyalty.

SmartSupport

ITQlick rating
(4.2/5)

starts at $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

Helpjuice: 0 Features

We are working to collect the list of features

SmartSupport: 17 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Document Conversion
Help Desk Integration
Email
Social Media Metrics
Web Analytics
Word Clouds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Helpjuice
ITQlick rating
4.7/5
Score
83/100
Pricing
2/10
License pricing
$120 per month
Functionality
10
Compare
SmartSupport
ITQlick rating
4.2/5
Score
78/100
Pricing
8/10
License pricing
$199 per user/month
Functionality
29
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.