Compare HelpOnClick live chat and Olark - Feb 2023

Shlomi LaviShlomi Lavi / Feb 01, 2023

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Bottom Line: Which is Better - HelpOnClick live chat or Olark?

HelpOnClick live chat is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than HelpOnClick live chat (79/100). Both tools offer the same amount of features.

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Onclick Solutions Ltd Vs. Olark

Onclick Solutions Ltd: OnClick Solutions Ltd, an Israeli company was founded in 2004 by Neran Ashkenazi. Their mission is to provide software solutions for small and midsize businesses. They believe software should be simple, helping people to complete their work without getting in the way. Complex forms, confusing user-interfaces and hundreds of options have no place ...

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Who is more expensive? HelpOnClick live chat or Olark?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpOnClick live chat and Olark.

HelpOnClick live chat price starts at $12.99 per agent/month , On a scale between 1 to 10 HelpOnClick live chat is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: HelpOnClick live chat cost is around the same cost of Olark.

Which software includes more/better features?

We've compared HelpOnClick live chat Vs. Olark based on some of the most important and required Chat features.

HelpOnClick live chat: Data Import/Export, Basic Reports, Online Customer Support.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is mainly intended for small and medium businesses with diverse industrial backgrounds. Olark is suitable for startup marketers, small companies and companies providing online services.

HelpOnClick live chat

ITQlick rating
(4.8/5)

starts at $12.99 per agent/month

HelpOnClick is a help desk and customer support solution for small and medium businesses. It also offers marketing, reporting, customization, and analytical capabilities. The software was designed and l...

Categories: CRM, Help Desk, File Transfer Protocol: FTP, Chat.

Olark

ITQlick rating
(4.6/5)

starts at $29 per seat/month

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. ...

Categories: , Chat.

Compare specifications

Olark Specifications

ITQlick Score: 91/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Chat -> Olark review
Company: Olark
Pricing: starts at $29 per seat/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Olark review, Olark pricing, Olark alternatives

Compare features

HelpOnClick live chat: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Olark: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
HelpOnCl...
ITQlick rating
4.8/5
Score
79/100
Pricing
3.2/10
License pricing
$12.99 per agent/month
Functionality
9
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.