Compare HelpOnClick live chat and Pure Chat - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - HelpOnClick live chat or Pure Chat?

HelpOnClick live chat is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than HelpOnClick live chat (79/100). HelpOnClick live chat offers users more features (3) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Onclick Solutions Ltd Vs. Pure Chat, Inc.

Onclick Solutions Ltd: OnClick Solutions Ltd, an Israeli company was founded in 2004 by Neran Ashkenazi. Their mission is to provide software solutions for small and midsize businesses. They believe software should be simple, helping people to complete their work without getting in the way. Complex forms, confusing user-interfaces and hundreds of options have no place ...

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Who is more expensive? HelpOnClick live chat or Pure Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpOnClick live chat and Pure Chat.

HelpOnClick live chat price starts at $12.99 per agent/month , On a scale between 1 to 10 HelpOnClick live chat is rated 2, which is much lower than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: HelpOnClick live chat cost is around the same cost of Pure Chat.

Which software includes more/better features?

We've compared HelpOnClick live chat Vs. Pure Chat based on some of the most important and required Chat features.

HelpOnClick live chat: Data Import/Export, Basic Reports, Online Customer Support.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Target customer size

The software is mainly intended for small and medium businesses with diverse industrial backgrounds. The software is a most viable solution for small and medium sized businesses.