Compare Helprace and SDL LiveContent - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Helprace or SDL LiveContent?

SDL LiveContent is more expensive to implement (TCO) than Helprace, and SDL LiveContent is rated higher (89/100) than Helprace (78/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helprace Vs. SDL

Helprace: Helprace is your one stop solution for your help desk, community building and other customer service needs. We've always been a little crazy about customer service and getting businesses to understand their customers better. That\'s why we came up with Helprace, a cloud-based web app that scales as you grow. Helprace allows any company out...

SDL: We enable global businesses to engage with their customers - in the language, the media and at the moment they choose. We help businesses drive growth, manage their brands and increase global revenues - providing innovative solutions for managing the global customer experience (CX), including: Analysis & Intelligence Content Crea...

Who is more expensive? Helprace or SDL LiveContent?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helprace and SDL LiveContent.

Helprace price starts at $9 per agent/month , On a scale between 1 to 10 Helprace is rated 2, which is much lower than the average cost of Help Desk software. SDL LiveContent accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Helprace is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Helprace cost is around the same cost of SDL LiveContent.

Which software includes more/better features?

We've compared Helprace Vs. SDL LiveContent based on some of the most important and required Help Desk features.

Helprace: We are still working to collect the list of features for Helprace.

SDL LiveContent: We are still working to collect the list of features for SDL LiveContent.

Target customer size

Helprace's typical customers include: SMBs, Customers of the software include small and medium businesses as well as Fortune 500 corporations all over the world.