Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - Helpshift or FuseDesk?
Helpshift is more expensive to implement (TCO) than FuseDesk, and FuseDesk is rated higher (91/100) than Helpshift (77/100). FuseDesk offers users more features (6) than Helpshift (0). There is a clear winner in this case and it is FuseDesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Asandia Corp
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy.
On the tech side of things, we help businesses with custom Infusionsoft applications and i...
Who is more expensive? Helpshift or FuseDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and FuseDesk.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. FuseDesk price starts at $39 per seat/month , When comparing FuseDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Helpshift is more expensive than FuseDesk.
Which software includes more/better features?
We've compared Helpshift Vs. FuseDesk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, and FuseDesk's target customer size include: Start up, Small business, Medium business.