Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Helpshift or Mhelpdesk?
Helpshift is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than Helpshift (77/100). Mhelpdesk offers users more features (15) than Helpshift (0). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Mhelpdesk
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? Helpshift or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and Mhelpdesk.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Helpshift is more expensive than Mhelpdesk.
Which software includes more/better features?
We've compared Helpshift Vs. Mhelpdesk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.