Shlomi Lavi /
Aug 06, 2022
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Bottom Line: Which is Better - Helpshift or SherpaDesk?
Helpshift is more expensive to implement (TCO) than SherpaDesk, and SherpaDesk is rated higher (81/100) than Helpshift (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. SherpaDesk
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software.
SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...
Who is more expensive? Helpshift or SherpaDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and SherpaDesk.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than SherpaDesk.
Which software includes more/better features?
We've compared Helpshift Vs. SherpaDesk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
SherpaDesk: We are still working to collect the list of features for SherpaDesk.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, and SherpaDesk's target customer size include: SMBs.