Compare HelpStar ITIL Help Desk and Helpshift - Jul 2022

Shlomi LaviShlomi Lavi / Jul 15, 2022

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Bottom Line: Which is Better - HelpStar ITIL Help Desk or Helpshift?

Helpshift is more expensive to implement (TCO) than HelpStar ITIL Help Desk, and HelpStar ITIL Help Desk is rated higher (82/100) than Helpshift (77/100). HelpStar ITIL Help Desk offers users more features (11) than Helpshift (0). There is a clear winner in this case and it is HelpStar ITIL Help Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Desk Technology Vs. Helpshift

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? HelpStar ITIL Help Desk or Helpshift?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and Helpshift.

HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than HelpStar ITIL Help Desk.

Which software includes more/better features?

We've compared HelpStar ITIL Help Desk Vs. Helpshift based on some of the most important and required Help Desk features.

HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. and Helpshift's target customer size include: Small, medium and large size businesses.



HelpStar ITIL Help Desk

ITQlick rating
(4/5)

starts at $49 per user/month

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...

Categories: Help Desk, ITIL.

Helpshift

ITQlick rating
(3.9/5)

starts at $150 per month

Helpshift is a held desk platform solution for digital customer service. It has features like web and app messaging, live chat, advanced automation, and advanced analytics to help mobile apps increase customer ...

Categories: Help Desk, Self-Service Portal.

Compare specifications

Compare features

HelpStar ITIL Help Desk: 11 Features

Asset Management
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Helpshift: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
HelpStar...
ITQlick rating
4/5
Score
82/100
Pricing
6.8/10
License pricing
$49 per user/month
Functionality
13
Compare
Helpshift
ITQlick rating
3.9/5
Score
77/100
Pricing
10/10
License pricing
$150 per month
Functionality
3
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.