Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - HelpStar ITIL Help Desk or Mhelpdesk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than HelpStar ITIL Help Desk (82/100). Mhelpdesk offers users more features (15) than HelpStar ITIL Help Desk (11). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Desk Technology Vs. Mhelpdesk
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? HelpStar ITIL Help Desk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and Mhelpdesk.
HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk cost is around the same cost of Mhelpdesk.
Which software includes more/better features?
We've compared HelpStar ITIL Help Desk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.