Shlomi Lavi /
Aug 06, 2022
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Bottom Line: Which is Better - HelpStar ITIL Help Desk or SherpaDesk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than SherpaDesk, and HelpStar ITIL Help Desk is rated higher (82/100) than SherpaDesk (81/100). HelpStar ITIL Help Desk offers users more features (11) than SherpaDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Desk Technology Vs. SherpaDesk
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software.
SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...
Who is more expensive? HelpStar ITIL Help Desk or SherpaDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and SherpaDesk.
HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk is more expensive than SherpaDesk.
Which software includes more/better features?
We've compared HelpStar ITIL Help Desk Vs. SherpaDesk based on some of the most important and required Help Desk features.
HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.
SherpaDesk: We are still working to collect the list of features for SherpaDesk.
Target customer size
HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. and SherpaDesk's target customer size include: SMBs.